Frequently Asked Questions
I Bought My Tickets But…
- I Need To Reschedule
To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.
Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.
- I Want To Upgrade Or Downgrade
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
- I Want To Change The Name On Them
The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
- I Never Received Them
If you have purchased tickets to Immersive King Tut directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.
Please check your spam/junk folder before contacting the box office.
- Group Tickets
- Authorized Ticket Sellers
Warning! Check before you go. If you want to experience the Immersive King Tut Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersive-KingTut.com or our verified partners.
Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact our box office for verification.
Authorized Ticket Partners To Immersive King Tut
- Trip Advisor
- Get Your Guide
- BackPacker dealers
Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.
- Ticket Types & Prices
CHILD: For children ages 6 to16 (children 5 and under are free). Admission only, not subject to change of date fees.
BASIC: Admission only (must arrive +/- 20 minutes of your chosen timeslot).
PREMIUM: limited-edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times.
VIP: Skip the line privileges, VIP souvenir laminate, limited edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times.
DATE PACKAGE: Viewing from a private area, a box of chocolates, an exclusive gift set, cushion (rental), limited edition poster and a VIP souvenir laminate.
Ticket prices are as follows:
OFF PEAK TICKETS
Tickets offered at a reduced price during quieter hours of operation.
Date Package- $179.99
VIP – $59.99
Premium – $39.99
Basic – $29.99
Child – $19.99
Most popular time slots (generally weekday evenings, weekends and holidays).
Date Package- $199.99
VIP – $69.99
Premium – $49.99
Basic – $34.99
Child – $24.99
Highly coveted time slots
Date Package – $219.99
VIP – $79.99
Premium – $59.99
Basic – $39.99
Child – $29.99
All tickets are subject to applicable taxes and fees on top of the above prices. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.
- Students Discount
We offer a 15% discount for students. A valid student ID is required. This offer can only be redeemed when purchasing tickets in person at the venue's box office.
This offer is only valid Monday through Friday, excluding public holidays, and is subject to availability. One ticket per valid student ID. The discount cannot be redeemed in conjunction with any other offer.
This discount is subject to change, and we reserve the right to remove the offer without notice.
- Prohibited & Permissible Personal Items
We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.
Backpacks and duffle bags are not permitted in the exhibit.
- Backpacks, luggage, and duffle bags
- Paints and aerosols
- Indelible markers
- Weapons of any type
- Outside food and beverages (including alcohol)
- Food of any type is not permitted in the gallery
- Any item deemed by exhibit security or venue management to be inappropriate
- Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
- Camping chairs
- Walkers, mobility scooters, and other mobility aids
- Cameras (still/video)
- Service animals – for non-traditional service animals please contact the exhibit before your visit
Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.
Prohibited items will not be stored by venue management or on-site.
Immersive King Tut reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.
Our main entrance is reached by a few stairs or via a ramp on the left side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to you to help you navigate the space.
The only space that is not accessible is our Juliet Balcony which is reserved for Date Night Packages only and requires two flights of stairs. If Juliet Balcony is inaccessible to you and you have purchased a Date Package, please notify the box office to arrange accommodations.
There are bathrooms on all three floors of our exhibit. There are accessible stalls in both men’s and women’s bathrooms and a family restroom on the Balcony level.
This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.
Immersive King Tut contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.
Seating & Mobility Aids
Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.
Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.
Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.
We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.
- Exhibit Hours
Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.
- Location, Parking & Transit
Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.
The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby. The closest parking is our partnered parking garage, the James Kilmer Garage.
It is located across the street (150 feet away) and provides valet service. We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.
The closest metro stations are:
- Sedgwick (brown line)
- Clark / Division (red line)