Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive King Tut directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people, please contact our box office for assistance.

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive King Tut Exhibit that is taking Dallas by storm, ensure you are buying your tickets from Immersive-KingTut.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please contact us for verification.

    Authorized Ticket Partners To Immersive King Tut
    • Immersive-KingTut.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com (gift vouchers)
    • Restaurant.com
    • ATT4US

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets Prices

    CHILD: For children ages 6 to16 (children 5 and under are free). Admission only, not subject to change of date fees.

    BASIC: Admission only (must arrive +/- 20 minutes of your chosen timeslot). 

    PREMIUM: limited-edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times. 

    VIP: Skip the line privileges, VIP souvenir laminate, limited edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times.

    DATE PACKAGE: Viewing from a private area, a box of chocolates, an exclusive gift set, cushion (rental), limited edition poster and a VIP souvenir laminate.

    Ticket prices are as follows:

    OFF PEAK TICKETS

    Tickets offered at a reduced price during quieter hours of operation.

    Date Package- $249.99 

    VIP – $59.99

    Premium – $39.99

    Basic – $29.99

    Child – $19.99

    PEAK TICKETS

    Most popular time slots (generally weekday evenings, weekends and holidays).

    Date Package- $279.99 

    VIP – $69.99

    Premium – $49.99

    Basic – $34.99

    Child – $24.99

    PRIME TICKETS

    Highly coveted time slots 

    VIP – $79.99

    Premium – $49.99

    Basic – $39.99

    Child – $29.99

    Ticket prices listed above are inclusive of taxes. All tickets are subject to a $6.99 service fee on top of the above prices. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

  • Students Discount

    We offer a 15% discount for students. A valid student ID is required. This offer can only be redeemed when purchasing tickets in person at the venue's box office.

    This offer is only valid Monday through Friday, excluding public holidays, and is subject to availability. One ticket per valid student ID. The discount cannot be redeemed in conjunction with any other offer.

    This discount is subject to change, and we reserve the right to remove the offer without notice.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Photos and video recording are allowed, but we ask that you limit the length of the recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive King Tut reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit

    Our wheelchair-accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick-up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

    Bathrooms

    We have one men’s and one women’s bathroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

    Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first-come first serve basis. Accessible vehicles can also do a drop-off here.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Immersive King Tut contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service Animals

    Service animals are permitted in the gallery, however untrained emotional support animals are not. For non-traditional service animals please contact us.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.

  • Location, Parking & Transit

    The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201.

    Cost: $10 for the first hour + $3 up to 3 hours max.

    There are two ADA stalls at the back of the building available on a first-come-first-serve basis.

    Accessibility options include a wheelchair ramp through the parking lot entrance and elevator access throughout the building.

     

    Additional paid parking is available at:

    First Presbyterian Church
    1835 Young St.
    Dallas, TX 75201

    Hours of Operation:
    Monday - Friday: 6am-9pm
    Saturday: 8am -11pm

    Details:
    Garage entrance directly across Young Street from the Lighthouse.
    Security on-site during business hours.

    To pay text LOT72 to 25023