Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive King Tut directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact our box office for assistance.

  • Authorized Ticket Sellers

    Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact our box office for verification.

    Authorized Ticket Partners To Immersive King Tut

    • Immersive-KingTut.com
    • LighthouseArtSpace.com
    • Ticketmaster.com
    • Universe.com
    • Viator
    • Trip Advisor
    • Get Your Guide
    • Headout
    • Expedia
    • Travelocity
    • Tripster
    • BackPacker dealers
    • Trevello
    • Musement
    • TUI
    • Booking.com
    • Orbitz
    • Travelocity
    • Tiquet
    • Groupon
    • ATT4US
    • Bucket Listers

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets Types & Prices

    CHILD: For children ages 6 to16 (children 5 and under are free). Admission only, not subject to change of date fees.

    BASIC: Admission only (must arrive +/- 20 minutes of your chosen timeslot). 

    PREMIUM: limited-edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times. 

    VIP: Skip the line privileges, VIP souvenir laminate, limited edition poster, cushion rental, and flexibility to arrive +/- 1 hour of your time, subject to public opening times.

    Ticket prices are as follows:

    OFF PEAK TICKETS

    Tickets offered at a reduced price during quieter hours of operation.

    • VIP – $59.99
    • Premium – $39.99
    • Basic – $29.99
    • Child – $19.99

    PEAK TICKETS

    Most popular time slots (generally weekday evenings, weekends and holidays).

    • VIP – $69.99
    • Premium – $59.99
    • Basic – $34.99
    • Child – $24.99

    PRIME TICKETS

    Highly coveted time slots 

    • VIP – $79.99
    • Premium – $59.99
    • Basic – $39.99
    • Child – $29.99

    All tickets are subject to applicable taxes and fees. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office. 

  • Students Discount

    We offer a 15% discount for students. A valid student ID is required. This offer can only be redeemed when purchasing tickets in person at the venue's box office.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive King Tut reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit & Venue

    The gallery is located on the second floor of the building. There is an elevator available in the building’s lobby. We encourage guests to bring wearable child carriers if possible as the elevator is on the smaller side.

    Parking

    There aren’t dedicated accessible parking spots at this venue. There is a small service alley way to the right of the building where guest drop-offs can be made.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive King Tut contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Bathrooms

    There are accessible restrooms located on the first and second floor of the venue.

  • Exhibit Hours

    The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry times, please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit
    Location

    Lighthouse ArtSpace Detroit at 311 E. Grand River, Detroit, MI

    Immersive King Tut is thrilled to announce the once-in-a-lifetime exhibit will be located at 311 E. Grand River, Detroit, MI – an extraordinary space in Detroit.

    Renowned for transforming venues into unforgettable art experiences, Immersive King Tut strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

     
    Parking

    The venue does not have a dedicated parking lot. There are paid lots available in the area as well as metered street parking. The Opera House Parking Center is located across the street from the venue (prices will vary based on events in the downtown area)

     
    Transit

    The closest light rail station is located a 4-minute walk away from the venue. It is the Broadway Street People Mover Station.