Frequently Asked Questions
I Bought My Tickets But…
- I Need To Reschedule
To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.
Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.
- I Want To Upgrade Or Downgrade
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
- I Want To Change The Name On Them
The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
- I Never Received Them
If you have purchased tickets to Immersive King Tut directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.
Please check your spam/junk folder before contacting the box office.
Tickets Info
- Group Tickets
A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.
For groups larger than 50 people please email us at groups.sanfrancisco@immersive-kingtut.com.
- Authorized Ticket Sellers
Warning! Check before you go. If you want to experience the Immersive King Tut Exhibit that is taking San Francisco by storm, ensure you are buying your tickets from Immersive-KingTut.com or our verified partners.
Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing.SanFrancisco@immersive-kingtut.com for verification.
Authorized Ticket Partners To Immersive King Tut
- Immersive-KingTut.com
- Ticketmaster.com
- Universe.com
- Restaurant.com
- Goldstar
Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.
- Tickets Prices
Prime
- VIP – $99.99
- Premium – $64.99
- Basic – $49.99
- Child – $34.99
Peak
- VIP – $89.99
- Premium – $54.99
- Basic – $44.99
- Child – $34.99
Off-Peak
- VIP – $74.99
- Premium – $49.99
- Basic – $34.99
- Child – $29.99
All tickets are subject to a service fee of $6.99 on top of the above prices as per our terms and conditions.
Ticket prices are subject to change.
- Students Discount
We offer a 25% discount for students. A valid student ID is required. This offer can only be redeemed when purchasing tickets in person at the venue's box office.
This offer is only valid Monday through Friday, excluding public holidays, and is subject to availability. One ticket per valid student ID. The discount cannot be redeemed in conjunction with any other offer.
This discount is subject to change, and we reserve the right to remove the offer without notice.
Exhibit Info
- Prohibited & Permissible Personal Items
We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.
Backpacks and duffle bags are not permitted in the exhibit.
Prohibited
- Backpacks, luggage, and duffle bags
- Paints and aerosols
- Indelible markers
- Weapons of any type
- Outside food and beverages (including alcohol)
- Food of any type is not permitted in the gallery
- Any item deemed by exhibit security or venue management to be inappropriate
- Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
- Camping chairs
- Tripods
Permissible
- Walkers, mobility scooters, and other mobility aids
- Strollers
- Cameras (still/video)
- Service animals – for non-traditional service animals please contact the exhibit before your visit
Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.
Prohibited items will not be stored by venue management or on-site.
Immersive King Tut reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.
- Accessibility
The entrance, lobby, gallery, and washroom spaces are wheelchair accessible.
When accompanying a visitor with a disability who has a purchased ticket, the support person/carer can enter the gallery without a ticket.
Sensory advisory:
This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.
Immersive King Tut contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.
Mobility aids and Service Animals:
Please contact ticketing.sanfrancisco@immersive-kingtut.com prior to your visit so we can accommodate where possible. Service animals are permitted in the gallery. - Exhibit Hours
Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.
- Location & Parking
Immersive King Tut San Francisco is located at 10 South Van Ness Ave, San Francisco, CA, 94103
Conveniently located at the cross-section of South Van Ness and Market
By car
No parking on site.
